Terms of Service

Effective Date: 5th January 2025

These Terms of Service ("Terms") govern your use of the website and services provided by Caurys Food Sdn Bhd ("we", "our", or "us"). By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Use of Our Website

You agree to use our website in accordance with all applicable laws and regulations. You may not use our website for any unlawful or prohibited purpose, including but not limited to the infringement of intellectual property rights or the transmission of harmful or malicious content.

2. Product Information

We strive to provide accurate information regarding the products listed on our website, including product descriptions, prices, and availability. However, we do not guarantee that all information is error-free, and we reserve the right to correct any mistakes in the product details.

3. Ordering and Payment

By placing an order with us, you represent that you have provided accurate and complete information. We accept various payment methods, including credit/debit cards, online banking, and e-wallets. Payment is processed through secure channels, and your personal payment information is handled in accordance with our Privacy Policy.

4. Shipping and Delivery

We offer delivery services to West Malaysia, and delivery fees will apply based on your location. Orders are typically processed within 2–4 business days. Delivery times may vary, and we are not liable for delays caused by third-party shipping carriers.

Please refer to our Shipping Information page for detailed delivery terms and conditions.

5. Returns and Refunds

We aim to provide high-quality products, but in the event that you are not satisfied with your purchase, please contact us within 7 days of receiving your order. Returns and refunds are subject to our review, and we may offer a refund or replacement at our discretion. Products must be returned in their original packaging, unused, and in resellable condition.

6. Product Warranty

Our products are carefully sourced and handled to ensure their quality. However, due to the nature of our products being frozen, we cannot guarantee product quality after the items have been thawed or stored improperly.

7. Limitation of Liability

To the fullest extent permitted by law, Caurys Food Sdn Bhd will not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. We do not accept liability for any loss or damage to personal property or injury caused by the use of our products.

8. Intellectual Property

All content on our website, including text, images, logos, videos, and graphics, is owned by Caurys Food Sdn Bhd and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written permission.

9. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal data.

10. Amendments to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our website after such changes, you agree to the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Contact Us

If you have any questions about these Terms of Service or need assistance with any part of our website, please contact us:

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.