Frequently Asked Questions (FAQ)

1. Ordering

How do I place an order?

Placing an order is simple! Browse our website, select your desired products, add them to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.

Is there a minimum order amount?

No, there is no minimum order amount. However, free delivery is available for orders of RM150 or above in Klang Valley and RM200 or above for other regions in West Malaysia.

2. Delivery

Do you offer delivery?

Yes, we provide delivery across West Malaysia. For detailed delivery information, please click on this link.

How long does delivery take?

Orders are delivered within 2–4 business days, depending on your location.

What is the delivery fee?

The delivery fee is RM15 for Klang Valley and RM30 for other regions in West Malaysia. Orders above RM150 (Klang Valley) or RM200 (other regions in West Malaysia) qualify for free delivery.

3. Product Information

What makes Ezsteak different from other frozen food brands?

Ezsteak uses only premium meat cuts and prepares each product to deliver restaurant-grade quality. Our meals are free from added preservatives and artificial coloring, offering a healthier and tastier alternative to standard frozen food.

How should I store Ezsteak products?

Keep our products frozen in their original vacuum-sealed packaging. They can be stored in the freezer for up to 6 months.

4. Cooking & Preparation

Do your meals come with cooking instructions?

Yes, each product includes detailed, step-by-step cooking instructions to help you achieve perfect results every time.

Do I need any special equipment to cook Ezsteak products?

Not at all! All you need is a frying pan and access to high heat. Our instructions are designed to make cooking as simple as possible.

5. Payment

What payment methods do you accept?

We accept major payment methods, including credit/debit cards, online banking, and e-wallets for your convenience.

Is my payment information secure?

Yes, our website uses industry-standard encryption to ensure your payment details remain safe and secure.

6. Customer Support

What should I do if I have an issue with my order?

If you encounter any issues with your order, please contact our customer support team via WhatsApp at +601157859680. We’re here to help resolve any concerns promptly.

How can I get in touch with Ezsteak?

You can reach us through WhatsApp at +601157859680 or via the Contact Us page on our website.

Still have questions?
If your question isn’t listed here, feel free to reach out to us directly. We’re always happy to assist!