Privacy Policy

Effective Date: 5th January 2025

This Privacy Policy describes how Caurys Food Sdn Bhd ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or make purchases through our services. By using our website, you consent to the collection and use of your information as outlined in this policy.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us when you make a purchase, subscribe to our newsletter, fill out a contact form, or interact with us in other ways. This information may include, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information

2. Use of Personal Information

The personal information we collect is used to:

  • Process your orders and deliver products to you
  • Improve customer service
  • Send promotional materials, newsletters, or product updates
  • Respond to inquiries, requests, or feedback
  • Ensure that our website functions properly and is secure

We may also use the information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Protection of Personal Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement security measures such as encryption and secure servers to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

4. Sharing of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties who assist in the operation of our website, processing payments, or fulfilling orders, but these third parties are obligated to keep your information confidential.

We may also disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal processes, protect the rights, property, or safety of Caurys Food Sdn Bhd, our customers, or others.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small text files that are stored on your device when you visit our site. These cookies help us track usage patterns, remember your preferences, and provide a more personalized experience. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you no longer wish for us to use your personal information, you may contact us to request its deletion.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

  • Access your personal data held by us
  • Request correction of your personal data if it is inaccurate or incomplete
  • Withdraw your consent to the collection and use of your personal data (subject to legal restrictions)

If you wish to exercise any of these rights, please contact us using the contact information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated effective date. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.